Reach out to our team and we can provide the IP addresses you'll need to allow if your IT team / email admin needs to configure a connector (option 3 in their article) instead. They note there that basic SMTP is not compatible with Microsoft Security Defaults or MFA (multi-factor authentication) at Microsoft 365.
#Charter outgoing mail smtp settings how to
Note: For a standard Microsoft 365 account, the server information is found in their article How to set up a multifunction device or application to send email using Microsoft 365 or Office 365.
Make sure you click Save at the bottom after testing the connection! Head to Manage > Mailbox (or Mailboxes) > Choose your Mailbox > Outgoing Email. and choose Use custom SMTP, then choose Send with other SMTP to fill in the details. Reach out to your IT team, email administrator, or the support for your email provider to find out their specific information if you need it.
You'll need the outgoing server name, mailbox username/password, port, and security details from your email provider to set up a custom SMTP connection. SMTP is an option only if you are using a custom email address and your email provider offers SMTP access. you cannot configure SMTP to send from that address. Note: If you are using your Help Scout email address directly - e.g. If you're using Google Workspace (formerly known as G Suite) or Gmail, see Use Google OAuth to Send From Help Scout instead. You may choose to configure Help Scout to send from your email provider using SMTP instead. If you are using your own email address with Help Scout, we send email on your behalf via our own Help Scout mail servers by default.
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